Digital glossary

Common terms in dealership IT and modern delivery — briefly explained.

DMS: Dealership Management System — software covering finance, sales, workshop, parts, inventory, and administration for car retailers.
CRM: Customer Relationship Management — processes and systems for customer data, dialogue, sales support, and loyalty.
SAP SD: SAP Sales and Distribution — order, delivery, and billing flows in SAP; often the hub between sales and finance at importers and larger groups.
API: Application Programming Interface — defined rules that let systems exchange data and functionality in a controlled way.
MCP: Model Context Protocol — a standard for connecting AI agents to tools, files, and services in a structured way.
Agentic AI: AI that plans and carries out multi-step work with tools — under human direction and clear boundaries.
OEM: Original Equipment Manufacturer — the maker/importer ecosystem of requirements, systems, and channels dealerships work with.
BI: Business Intelligence — methods and tools to structure data and make better decisions through analysis and visualization.
ERP: Enterprise Resource Planning — business systems for finance, orders, inventory, purchasing, projects, and HR on a shared database.
PoC: Proof of Concept — early validation of an idea in a real environment before a full production build.